Troubleshooting Streaming

From PunksBusted

Streaming to PsB should be very easy, but there are common mistakes and troubleshooting steps to ensure your servers stream:

1. Ensure we have the correct details on your PsB Member record, if the server ip:port is wrong on your account then we reject the stream. Login to the Admin-Tools area with your clan id and password and submit an update if the details are incorrect.

Joint Operations members please also read: MBL Contributors: Fix your ports!

2. Check your configuration files, see How To Get Your Servers Streaming on what is required in your pbsv.cfg and pbsvlog.cfg

3. Check that you dont have any of the pb_sv_log* commands listed more than once in any configuration file. You can check if the commands are set correctly by entering them into the admin console without its variable:

rcon pb_sv_logaddr <PRESS RETURN>
rcon pb_sv_loguser <PRESS RETURN>
rcon pb_sv_logport <PRESS RETURN>

Note: Use the correct prefix for your game, e.g. admin pb_sv_logaddr.

After each return the console should echo its current value:

pb_sv_loguser
^3PunkBuster Server: pb_sv_LogUser = 0123

• Note: Not all rcon clients will echo results of commands. One example is BF2CC

4. Ensure that your Game Server Provider has the correct firewall port open for the pb_sv_logport on UDP protocol. See How To Get Your Servers Streaming on what the correct port is for your game.

5. Your servers DNS may not be able to resolve the address rep.punksbusted.com to the IP, try changing the pb_sv_logaddr in your pbsvlog.cfg to the following:

pb_sv_logaddr 66.128.48.38

6. A server can stop streaming due to inactivity. Rebooting the server usually will take care of the problem. To prevent having to constantly go back in to restart the server when this happens, add the following line to your pbsv.cfg, and the server should keep streaming in the future.

pb_sv_task 60 3600 pb_sv_ver 

Then issue a pb_sv_restart for the changes to take effect.